Incident Investigator – San Diego Padres – San Diego, CA

San Diego, CA

San Diego Padres

2024-12-24

DEPARTMENT: Security & Transportation

REPORTS TO: Director, Event Security & Transportation

STATUS: Part-Time; Non-Exempt

San Diego Padres Commitment:

The San Diego Padres are committed to creating a diverse and inclusive environment for our employees. We strive to create an environment for everyone by including perspectives from backgrounds that vary by race, ethnicity, religion, gender, age, disability, sexual orientation, veteran status, and national origin.

If you are not sure you’re 100% qualified but are up for the challenge – we want you to apply. We believe skills are transferable and passion for our mission goes a long way.

San Diego Padres Petco Park Promise:

Our service values drive our behaviors to create the best experience for all our guests who visit Petco Park. As a team member at Petco Park, we genuinely and passionately care about our guests, our ballpark and each other. We make meaningful and memorable connections that set us apart from other venues and experiences. Each position on our team actively lives out this nonnegotiable commitment every day to CARE, CONNECT, EXCEED.

Your role as an Incident Investigator:

You will be responding to security and medical incidents in need of a documented report and ensure that an objective report is documented by interviewing the subject and all witnesses to the incident. You will be responsible for including all incident reports into 24/7 Incident Management software and ensuring all reports are completed at the end of an event.

All the responsibilities we will trust you with:

Exemplifying our Petco Park Promise CARE, CONNECT, EXCEED by consistently providing a ballpark experience that exceeds guests’ expectations by using good judgement and common sense without compromising facility safety and security
Launching investigations to seek and record all the facts on an Incident Report for proper documentation
Obtaining, through investigation, all the necessary information to provide a complete, thorough, and accurate report to be submitted to the 24/7 dispatch queue for review, follow-through, and completion
Acting quickly in emergency response, which could potentially include injured guests and employees, fires, fights, thefts, arrests
Communicating and documenting verbal communication from all internal and external guests
Roving all areas of Petco Park to include parking garages, guest entry points, concourses, restaurants, premium spaces, and event-related areas
Continuously improving your understanding and knowledge of the ballpark, baseball, and the Padres organization to engage and assist our guests

Your areas of knowledge and expertise that matter most:

Being consistent, punctual, and having reliable attendance
Being proficient in the use of an iPad. Having experience in 24/7 Software (Incident Management System) is a plus
Having experience in 24/7 Software (Incident Management System) is a plus
Knowing basic safety policies and practices with the ability to convey such understanding to others
Being personable, enthusiastic, positive, and professional, with the ability to keep that same composure in a fast-paced, large-crowd environment
Having excellent communication skills, with the ability to de-escalate situations
Possessing a high degree of discretion, integrity, and accountability
Having a strong ability to work well with others in a collaborative, respectful manner
CPR/First Aid/AED certified is a plus

You will be required to meet the following:

Must be at least 18 years of age by the start of employment
Minimum 1-year previous experience with risk mitigation and identifying risk exposure
Minimum physical requirements: able to actively move about the ballpark and gain access to various areas for prolonged periods of time, up to the complete duration of shifts, and in all inclement weather, including rain and/or direct sunlight; able to ascend/descend stairs and lift and/or transport up to 50 pounds
Available to work at least 50% of Padres home games
Must be available for at least three (3) Special Events per month, with a minimum of one (1) event that falls on a holiday per year including but not limited to July 4th, Memorial Day, Labor Day, Halloween, New Year’s Eve & New Year’s Day etc.
As a condition of employment, you must successfully complete all post-offer, pre-employment requirements, including but not limited to a background check

Pay and additional compensation:

Per the California pay transparency law, the pay rate for this position is $32.00 per hour. Part- time non-union employees are subject to the San Diego Living Wage Ordinance and rates will increase accordingly.

In addition to your hourly rate, the Padres offer PTO, employee discounts, appreciation, and recognition opportunities for this position.

Seniority Level

Mid-Senior level

Employment Type

Part-time

Job Function

Other, Information Technology, and Management

Industries

Staffing and Recruiting