G&M Salon Apparel
G&M Salon Apparel
Arkansas, United States
2024-10-06
Join Us as an Email/Chat Support Specialist!
Are you passionate about providing exceptional support through written communication and building strong relationships with clients? We’re expanding rapidly and looking for an Email/Chat Support Specialist who can turn every interaction into a positive experience!
About the Role:
As an Email/Chat Support Specialist, you’ll be at the forefront of our client interactions, ensuring they receive fast, helpful, and efficient support. You’ll play a key role in addressing their inquiries, resolving their issues, and contributing to our excellent reputation for customer care.
Key Responsibilities:
Deliver outstanding customer service via email and chat, ensuring timely responses to inquiries and concerns
Foster strong relationships with clients by understanding their needs and providing personalized support
Troubleshoot client issues efficiently, ensuring timely and satisfactory resolutions
Gather client feedback to help improve our services and processes, contributing to continuous enhancement
Collaborate with team members to share insights and develop best practices for exceptional customer support
Qualifications:
1+ years of experience in customer support or a related role
Excellent written communication skills with a strong focus on providing helpful and concise responses
Experience with customer support tools such as Zendesk, Freshdesk, or similar (preferred)
Ability to remain calm and effective in written communication, even in challenging situations
Familiarity with eCommerce and CRM systems (preferred)
Proficient in Excel or Google Sheets for tracking and reporting
Internet Requirements:
Personal PC or laptop (atleast i5 processor or its equivalent)with a minimum of 15 Mbps for both upload and download speeds
Perks & Benefits:
Up to $4USD per hour
Paid Time Off
Health Insurance + Dental Coverage
Performance-Based Incentives
Permanent, full-time remote setup
How To Apply
Paste the following link into your browser:https://bit.ly/cs-application-link
Use application code:JAZZHR
If you’re excited about delivering exceptional email/chat support and want to grow with us, apply now!
Note: Only applications submitted through the provided link will be considered.
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Seniority Level
Mid-Senior level
Employment Type
Full-time
Job Function
Other
Industries
Internet Publishing
To apply for this job please visit www.linkedin.com.