Sociaxe
Phoenix, AZ
Sociaxe
2024-12-22
Company Description
About Us:
At Sociaxe, we are dedicated to creating meaningful connections through innovative solutions. Our mission is to empower businesses and individuals with seamless services and exceptional customer support. We pride ourselves on fostering a collaborative and growth-oriented environment for our employees, ensuring every team member feels valued and motivated.
Job Description
Job Description:
Sociaxe is looking for a proactive and detail-oriented Customer Support Assistant to join our team in Phoenix, AZ. You will play a crucial role in assisting customers with their inquiries, resolving concerns, and providing a top-notch experience. This role is ideal for someone who thrives in a fast-paced environment and is committed to delivering exceptional service.
Responsibilities:
Handle customer inquiries via phone and email in a courteous and professional manner.
Provide accurate information about our services and resolve issues promptly.
Update and maintain customer accounts in our database.
Coordinate with internal teams to address and resolve escalated customer concerns.
Assist in identifying trends in customer feedback and suggest improvements.
Ensure all customer interactions are logged and documented appropriately.
Qualifications
Skills & Qualifications:
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Ability to multitask and manage time effectively.
Basic proficiency in Microsoft Office Suite and CRM software.
Previous experience in customer service or support is preferred but not required.
A positive attitude and willingness to learn.
Additional Information
Benefits:
Competitive salary ranging from $28,000 to $32,000 per year.
Clear paths for career growth and professional development.
Comprehensive training and ongoing support.
Health, dental, and vision insurance options.
Paid time off and company-recognized holidays.
A dynamic and supportive team environment.
Seniority Level
Entry level
Employment Type
Full-time
Job Function
Other
Industries
Public Relations and Communications Services
To apply for this job please visit www.linkedin.com.