TheHouseofMercier
United States
TheHouseofMercier
2024-12-21
The House of Mercier is excited to announce an opening for a Chatbot Manager, a fully remote position perfect for individuals looking to kickstart their careers in technology and customer service. This role requires no prior experience, making it an excellent opportunity for enthusiastic learners. As a Chatbot Manager, you will oversee the performance and functionality of our chatbot systems, ensuring they deliver effective and engaging customer support. If you have a passion for technology and a desire to contribute to enhancing customer experiences, we invite you to apply!
Your Responsibilities
Manage and configure chatbot systems to provide high-quality customer interactions
Monitor chatbot performance and analyze user interactions to identify areas for improvement
Work with team members to create and optimize conversational flows and scripts
Collect and incorporate user feedback to enhance the chatbot’s capabilities
Stay informed about the latest trends and advancements in chatbot technology
Support colleagues in effectively utilizing chatbot tools and managing interactions
Requirements
No experience needed; a willingness to learn and adapt is essential
Basic tech-savviness and interest in digital communication are required
Strong verbal and written communication skills
Analytical mindset to assess performance data and user engagement
Self-motivated with a proactive approach to problem-solving
Familiarity with chatbot tools is an advantage but not necessary
Benefits
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Short Term & Long Term Disability
Training & Development
Work From Home
Free Food & Snacks
Wellness Resources
Stock Option Plan
Great Salary
Other Perks
Seniority Level
Entry level
Employment Type
Full-time
Job Function
Customer Service
Industries
Non-profit Organizations and Primary and Secondary Education
To apply for this job please visit www.linkedin.com.